Frequently Asked Questions
Answers about billing, support, privacy, service status, and API changes.
What does the Sandbox plan cost?
The Sandbox plan is $0/month and includes up to 500 mapped SKUs and 1,000 API requests per month. New Sandbox accounts start with 10,000 API requests for their first 14 days.
Is Shopify supported?
Shopify support is coming soon. The app is built and pending Shopify's review and verification.
What is your refund policy?
To request a full refund of your first payment, email support@aybabtu.app within 7 days; renewals aren't refunded. Refunds go back to the original payment method within 5 business days. USDC is refunded in USDC on Base to the sending address. Unused credit packs can be refunded within 7 days of purchase; used credits can't.
Read the Refund Policy
Can my company pay by invoice?
Corporate invoices (ACH, wire, check) are available on any paid plan. Invoices are due on receipt, and your plan activates when payment clears. Annual or custom terms are available on Enterprise.
When can I contact support?
Email support@aybabtu.app. We reply within 1 business day, Monday–Friday, US Eastern time, on all plans. Enterprise customers get priority.
Visit Merchant Support
Do you support EU customers and GDPR data processing?
EU customers are welcome. We act as a processor for your store data, and a Data Processing Agreement (DPA) is available on request for Enterprise customers. See our Privacy Policy for the list of sub-processors.
Read the Privacy Policy
Where can I check service status?
We don't have a public status page yet. Outages are announced by email to affected customers.
Visit Merchant Support
How are API versions handled?
/v1 stays backward-compatible. Breaking changes ship as a new version (/v2) with at least 90 days' email notice, and every change is logged on our docs.
Read the API documentation